Privacy Policy

Data Controller Information

silentorbitis AG, registered in Austria with registration number FN378264a, is the data controller responsible for your personal data. You can contact us at Währinger Straße 160, 1077 Vienna, Austria, or by email at privacy@silentorbitis.pro or by phone at +43 17707940.

Data Collection

We collect various types of personal data when you interact with our services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website and services.

Personal information we may collect includes your name, email address, phone number, company details, training requirements, and any other information you provide when contacting us or using our services. We also collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

How We Use Your Information

We use your personal data for various purposes related to providing and improving our hospitality training services. How we use your information depends on the legal basis for processing and the specific purposes for which the data was collected.

We process your data to respond to your enquiries, provide training services, improve our website and services, comply with legal obligations, and communicate with you about our services. We may also use your information for marketing purposes where you have given consent or where we have a legitimate interest to do so.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on various legal grounds including your consent, contractual necessity, legal obligations, vital interests, public tasks, and legitimate interests. The specific legal basis depends on the purpose for which we process your data and the context in which it was collected.

Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We do not sell, trade, or otherwise transfer your personal data to third parties without your explicit consent, except as described in this policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected. Contact information and enquiry data are typically retained for up to 7 years for business and legal compliance purposes.

Your Rights

Under GDPR and Austrian data protection law, you have several rights regarding your personal data. These rights include the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.

You also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with the Austrian Data Protection Authority if you believe we have not handled your data appropriately. To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements. These safeguards may include adequacy decisions by the European Commission, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please get in touch with us using the following contact information:

We are committed to addressing your privacy concerns promptly and will respond to your enquiries within the timeframes required by applicable law.